BRAUCE REFUNDS POLICY
CANCELLATION AND REFUND REQUESTS CAN ONLY BE ACCOMMODATED PRIOR TO THE DISPATCH OF YOUR BRAUCE ORDER. ONCE YOUR ORDER HAS BEEN DISPATCHED, WE ARE UNABLE TO GRANT A REFUND FOR CANCELLATION. TO ENSURE YOUR CANCELLATION REQUEST IS PROCESSED IN TIME, PLEASE SUBMIT IT AT LEAST 3 BUSINESS DAYS BEFORE THE SCHEDULED DISPATCH. KINDLY NOTE THAT CHANGE OF MIND RETURNS OR CANCELLATIONS WILL INCUR A 10% CANCELLATION FEE.
A CHANGE OF MIND REFUND REFERS TO CANCELLATIONS THAT DO NOT INVOLVE RECEIVING FAULTY PRODUCTS. WE REGRET THAT WE CANNOT ACCEPT CANCELLATION REQUESTS BASED ON TASTE PREFERENCES, AS TASTE IS SUBJECTIVE. ADDITIONALLY, SHIPPING DELAYS CANNOT BE REFUNDED.
FOR URGENT MATTERS SUCH AS CANCELLATIONS, PLEASE CONTACT US VIA EMAIL AT BRAUCEAU@GMAIL.COM. KINDLY REFRAIN FROM CONTACTING US THROUGH INSTAGRAM OR FACEBOOK, AS WE DO NOT MONITOR THESE CHANNELS.
REPLACEMENTS
IF YOUR BRAUCE ORDER ARRIVES DAMAGED, PLEASE CONTACT US IMMEDIATELY AND PROVIDE PHOTOGRAPHIC EVIDENCE OF THE DAMAGE. EACH PARCEL IS INSURED FOR ITS FULL VALUE WITH AUSTRALIA POST, AND THE ITEM WILL BE COVERED BY INSURANCE. PER AUSTRALIA POST POLICIES, YOU WILL BE REQUIRED TO PRESENT THE DAMAGED PARCEL AT YOUR LOCAL POST OFFICE FOR INSPECTION, AS THIS IS NECESSARY FOR INSURANCE COVERAGE. PLEASE NOTE THAT ITEMS THAT HAVE BEEN DISCARDED, CONSUMED, OR ARE OTHERWISE UNAVAILABLE FOR INSPECTION CANNOT BE COVERED.
RETURNS
PLEASE NOTE THAT PERISHABLE ITEMS CANNOT BE RETURNED FOR A REFUND DUE TO A CHANGE OF MIND AFTER DELIVERY. NON-PERISHABLE ITEMS MAY BE ACCEPTED FOR RETURN, WITH RETURN SHIPPING COSTS TO BE COVERED BY THE CUSTOMER. WE REGRET THAT WE CANNOT OFFER REFUNDS FOR TASTE PREFERENCES (E.G., "I DID NOT LIKE THE FLAVOR"), AS TASTE IS SUBJECTIVE AND WE CANNOT GUARANTEE UNIVERSAL PREFERENCES FOR EVERY FLAVOR.
FOR ANY FURTHER ASSISTANCE OR INQUIRIES REGARDING CANCELLATIONS, REFUNDS, OR REPLACEMENTS, PLEASE REACH OUT TO US AT BRAUCEAU@GMAIL.COM
